7.5 Anonymised Data

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Whilst not affecting your personal data and associated rights, for transparency purpose, we inform you we may also share, in anonymised form, Site & Plant, Energy Preferences, Grid Supply and Platform/App categories of data to selected third-parties for use in connection with research & development, product/services enhancements and provision of additional products/services generally. 

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8. HOW LONG WILL WE KEEP YOUR PERSONAL DATA

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Whenever we collect or process your personal data, we will only keep it for as long as is necessary, as follows:  

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•    To maintain your Sunsynk Connect Pro account, deliver Sunsynk Connect Pro related products and services, including associated administration and support.

•    For proper internal administration, contract management and record keeping, and fulfilment of any applicable legal/tax obligations.

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We may also retain indefinitely, in anonymised form, Site & Plant, Energy Preferences, Grid Supply and Platform/App categories of data for use in connection with research & development, product/services enhancement and provision of additional products/services generally. 

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9. INFORMATION SECURITY

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We have secured available industry standard terms with third-party providers for:

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•    hosting service providers, where personal data subject to this Privacy Policy will primarily be held at rest;

•    store providers, who receive particular personal data from hosted platforms; and

•    secure communications providers, over which end-to-end encrypted data is transferred.

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Otherwise, we implement established industry standard technical, organisational and security measures design to provide protection for your personal data, which we review from time-to-time and may update as we consider reasonably necessary.  

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Please be aware that any communications with us over the Internet or other platforms outside our control, such as emails/webmails/social media messages, are not secure unless they have been encrypted. The form of security that we use is Secure Sockets Layer (SSL). This is a method of hiding the information that a web browser and a web server send to each other. An SSL-enhanced browser uses encryption to scramble the data you send to a website into an unintelligible string of seemingly random characters. This is the industry standard for encrypting digital communications between any two points across a network. 

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Despite the encryption described above, your communications may route through a number of countries before being delivered – this is the nature of the internet and some social media platforms. In such circumstances, Sunsynk is unable to control the locations and security of any information you transmit to or via our website or relevant social media platforms. 

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10. SUNSYNK CONNECT PRO WEBSITE

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The website(s) we associated with Sunsynk Connect Pro may involve use of a mechanism called “cookies”. A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website’s computers and stored on your computer’s hard drive, if your browser settings permit it. 

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When you use these websites, Sunsynk may set and access cookies on your computer/device as described below. If you do not agree to this use of cookies, you can adjust your browser settings to reject all cookies (each browser is different, so check the “Help” menu of your browser to learn how to do this). Alternatively, you can choose not to use these website(s). 

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Please note that if you choose to continue with use of our website(s) without taking any further action in relation to cookies, we will consider that you agree to the use of cookies as described below. 

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Sunsynk does not use cookies to target advertising or to share information with social networking sites or other services. 

In addition, Sunsynk uses Google Analytics to help analyse how users use our websites. This analytical tool uses a cookie set by Google to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the Google analytics cookie about your use of these websites is transmitted to Google, and used to evaluate and compile statistical reports about this use for Sunsynk. 

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Sunsynk will not (and will not allow any third party to) use the statistical analytics tool to track or collect any personally identifiable information about users of our website(s), and will not associate any data gathered by means of the Google statistical tool with any personally identifying information. 

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11. LEGAL COMPLIANCE – INCLUDING NOTIFICATION OF DATA BREACHES

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We will comply with applicable legal requirements, including notification to relevant regulators (as applicable), within relevant legally prescribed time periods. 

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12. WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL DATA

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You may have the following rights in relation to your personal data:

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• the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;

• the right to access the personal data we hold about you;

• the right to request the correction of inaccurate personal data we hold about you;

• the right to request the blocking or deletion of your personal data in some circumstances;

• the right to request that we port elements of your data either to you or another service provider;

• the right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you); and

• the right to withdraw your consent.

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You may only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data. 

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us as outlined in section 13. 

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13. YOUR RESPONSIBILITY TO ENSURE PERSONAL DATA YOU PROVIDE IS ACCURATE, COMPLETE AND UP TO DATE

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You retain all responsibilities to ensure that, at all times, personal data you provide to us via Sunsynk Connect Pro is accurate, complete (within the scope of categories of data requested and provided) and at all times kept up-to-date as such. Please notify us promptly if, for any reason, you identify any of your personal data which we hold is not accurate, complete or up-to-date and you are not able to update it directly yourself via Sunsynk Connect Pro. 

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14. GETTING IN TOUCH, COMPLAINTS AND RIGHT TO CONTACT REGULATOR(S)

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If you have any privacy-related questions or comments, please contact Sunsynk as provided in section 1. If you are unhappy with the way we are using your personal data, we’d encourage you to contact us first to resolve your complaint as we are here to help and get it right. You can also complain to the UK Information Commissioner’s Office or the Information Regulator of South Africa, as available to you in in your circumstances.